Returns and Refunds Policy

Last updated: June 25, 2026

This return and refund policy applies to purchases made through https://feniksenergy.com. The website is operated by Feniks Solar Solution B.V., trading as Feniks Energy.

1. Cancelling an order before shipment

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at fenxelectronics@gmail.com. We cannot guarantee cancellation once an order has been processed or handed over to the carrier.

2. EU Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the product, unless a legal exception applies.

To exercise this right, you must inform us clearly within the withdrawal period. Please state your order number, name, contact details, and the product you wish to return.

3. Return condition

Products must be returned complete, with all accessories, manuals, cables, original packaging where possible, and in a condition that allows for safe inspection and, where applicable, resale. You may inspect the product as you would in a physical store, but you are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

For batteries, inverters, solar accessories, and other technical products, please retain the original packaging and protective materials. Secure packaging is important and may be required by the carrier.

4. Requesting a return

Please do not send products back without contacting us first. To request a return, email fenxelectronics@gmail.com and include:

  • Your order number and purchase date.
  • The product you wish to return.
  • The reason for return, if you wish to provide one.
  • Photos of the product and packaging if the product is damaged, defective, or large/heavy.

We will provide return instructions after reviewing your request. Products must be sent back to the address or service point specified in our return instructions.

5. Return shipping

Unless the product is defective or incorrect, or required otherwise by law, you may be responsible for the cost and risk of return shipping. We do not publish a fixed table of return prices as return costs can depend on product type, transport regulations for batteries, size, weight, destination, and carrier service.

If the return relates to a defective or incorrect product, please contact us before shipping so we can assess the situation and provide appropriate instructions.

6. Defective, damaged, or incorrect products

If you receive a product that is damaged or defective, or not the product you ordered, please contact us as soon as possible with your order number and clear photos or videos. Retain the packaging until the issue is resolved.

Depending on the situation and your legal rights, we may offer troubleshooting, replacement parts, repair, replacement, refund, or another appropriate solution.

7. Refunds

After we receive and inspect the returned product, we will inform you if the refund has been approved. When a refund is due, we will refund eligible payments using the same payment method used for the original transaction, unless otherwise agreed.

We may withhold the refund until we have received the returned product or until you have demonstrated that you have returned it, whichever comes first. It may take additional time for your bank or payment provider to process the refund.

8. Non-returnable or restricted items

Some products may be non-returnable or subject to special return rules, where permitted by law. This may include products that are custom-made, personalized, unsafe to transport after use, damaged by misuse, incomplete, or otherwise fall under a legal exception.

9. Battery limitations and safety

If a product contains a battery, do not return it via any random carrier or without suitable packaging. If a battery product is damaged, swollen, leaking, unusually hot, or otherwise unsafe, stop using it and contact us before shipping it.

10. Contact

Feniks Solar Solution B.V.
Duitslandweg 4, 4389 PJ Ritthem, Netherlands
CoC: 90567455
Email: fenxelectronics@gmail.com
Phone: +31 687730323