Shipping policy

Last updated: 16 July 2026

This shipping policy applies to orders placed through https://feniksenergy.com. The website is operated by Feniks Solar Solution B.V., trading as Feniks Energy.

  1. Shipping area

We ship to customers in the Netherlands and Belgium. We may also ship to other European countries where delivery is available for the selected product and destination. Some products, particularly batteries, home energy storage systems, and large electrical items, may be subject to carrier restrictions, safety regulations, or regional restrictions.

  1. Processing time

Orders are processed after payment has been completed and accepted. Processing time may vary depending on stock availability, product type, warehouse workload, carrier availability, and any additional checks required for battery transport or large parcels.

For pre-order, back-order, or coming-soon products, the delivery period starts on the date the product becomes available for shipment, not on the date the reservation or request was placed.

  1. Estimated delivery times

Delivery times displayed on the website or during checkout are estimates. As a general guide, small in-stock parcels within the Netherlands and Belgium may arrive within a few business days after shipment, while larger items, battery products, or deliveries to other European countries may take longer.

We cannot guarantee a specific delivery date unless it has been expressly confirmed in writing.

  1. Shipping costs

For products currently sold through our website, we do not charge standard shipping costs for delivery in the Netherlands and Belgium. If charges apply to a specific destination, special handling, or exceptional delivery, they will be shown during checkout before the order is placed.

  1. Delivery restrictions

Some carriers apply special rules to lithium batteries, heavy parcels, remote areas, islands, collection points, or business addresses. If we cannot ship an order to your chosen address, we will contact you to discuss alternatives or cancel and refund the order if no suitable option is available.

  1. Delivery address

Make sure your delivery address, email address, and telephone number are correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

  1. Tracking

Where tracking is available, we provide tracking information by email or through the order status page. Tracking updates may take some time to appear after the parcel has been transferred to the carrier.

  1. Receiving your order

When your order arrives, inspect the packaging where possible before signing for or accepting delivery. If the parcel is visibly damaged, ask the carrier to record the damage and contact us as soon as possible with photos of the packaging and product.

  1. Missing, delayed, or damaged shipments

If your order is delayed, missing, or arrives damaged, contact us at info@feniksenergy.com with your order number and relevant photos or tracking details. We will contact the carrier and inform you of the next steps.

  1. Contact

Feniks Solar Solution B.V.
Meerval 1 4941 SK Raamsdonksveer The Netherlands
Chamber of Commerce number: 90567455
Email: info@feniksenergy.com
Telephone: +31 687730323