Privacy Policy

Last updated: June 25, 2026

This privacy policy explains how Feniks Solar Solution B.V., trading as Feniks Energy, collects and uses personal data when you visit https://feniksenergy.com, contact us, create an account, or place an order.

1. Data Controller

Feniks Solar Solution B.V.
Duitslandweg 4, 4389 PJ Ritthem, Netherlands
Chamber of Commerce: 90567455
Email: fenxelectronics@gmail.com
Phone: +31 687730323

2. Personal Data We Collect

Depending on how you use our website, we may collect the following data:

  • Contact details, such as name, email address, phone number, billing address, and shipping address.
  • Order and payment-related information, such as products ordered, order number, payment status, invoice details, and refund information.
  • Customer service information, such as messages, complaints, warranty claims, return requests, and photos or documents you send us.
  • Account information, if you create an account.
  • Technical and usage data, such as IP address, device data, browser type, pages viewed, shopping cart activity, and cookie identifiers.
  • Marketing preferences, such as newsletter subscription and cookie consent choices.

3. Why We Use Personal Data

We use personal data for the following purposes:

  • To process, confirm, deliver, and manage orders.
  • To process payments, refunds, returns, and warranty claims.
  • To answer questions and provide customer support.
  • To operate, secure, and improve our website and checkout.
  • To comply with legal obligations, including tax, accounting, consumer law, and product safety obligations.
  • To send marketing communications if you have subscribed or when otherwise legally permitted.
  • To measure website performance and, where consent is required, to use analytical or marketing cookies.

4. Legal Bases

We process personal data based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests, consent, and, where necessary, the establishment, exercise, or defense of legal claims.

5. Shopify and Service Providers

Our online store is hosted by Shopify. Shopify processes personal data to provide the storefront, checkout, payment, security, and related services. We may also use service providers for payment processing, shipping, email, customer service, analytics, fraud prevention, hosting, and IT services. These service providers may only process personal data for the purposes for which they have been engaged.

6. Sharing Personal Data

We may share personal data with service providers, payment providers, delivery companies, professional advisors, government agencies when legally required, and other parties when necessary to fulfill your order or comply with the law.

7. International Transfers

Some service providers, including Shopify and app providers, may process data outside the European Economic Area. Where required, we rely on appropriate safeguards, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

8. Retention Period

We retain personal data only for as long as necessary for the purposes described in this privacy policy. Order, invoice, and accounting data may be retained for the legally required retention period. Customer service and warranty data may be retained for as long as necessary to handle the relevant request and protect our legal position.

9. Your Rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, and objection to the processing of your personal data. Where we rely on consent, you may withdraw that consent at any time without affecting processing that occurred before the withdrawal.

Please contact us at fenxelectronics@gmail.com to exercise your rights. We may need to verify your identity before processing your request.

10. Complaints

If you are not satisfied with how we handle your personal data, please contact us first. You also have the right to lodge a complaint with a data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

11. Cookies

We use cookies and similar technologies. More information can be found in our cookie policy.

12. Security

We use reasonable technical and organizational measures to protect personal data. No online service can be guaranteed to be completely secure.

13. Changes

We may update this privacy policy from time to time. The latest version will be published on this website.