Warranty Policy

Last updated: 25 June 2026

This Warranty Policy explains how Feniks Solar Solution B.V., trading as Feniks Energy, handles warranty and after-sales service requests for products purchased from https://feniksenergy.com.

1. Your statutory rights

If you are a consumer in the European Union, you have legal rights when a product does not conform to the contract. These statutory rights apply regardless of any commercial manufacturer warranty. A commercial warranty never limits your mandatory consumer rights.

Under EU consumer rules, consumers generally benefit from a minimum two-year legal guarantee for goods. Depending on your country of residence, additional mandatory rules may apply.

2. Manufacturer warranty

Some products may include a separate commercial warranty provided by the manufacturer. The exact warranty period, coverage and conditions may differ by product, brand, batch, accessories and market. Please check the product page, user manual, warranty card or manufacturer documentation for the warranty terms that apply to your product.

Where a manufacturer warranty applies, we may help coordinate the claim with the manufacturer or authorised service partner.

3. What may be covered

Warranty or conformity support may apply where a product has a manufacturing defect, does not match the agreed product description, or fails during normal use under the conditions described in the user manual.

Depending on the case, the solution may include troubleshooting, spare parts, repair, replacement, manufacturer service, refund or another legally appropriate remedy.

4. What is usually not covered

Warranty coverage usually does not apply to issues caused by:

Incorrect installation, incorrect wiring, unsuitable electrical conditions or use by an unqualified person where professional installation is required or recommended.
Misuse, negligence, impact damage, water damage beyond the product rating, improper storage, abnormal environment or failure to follow the manual.
Unauthorised repair, modification, disassembly or use of incompatible accessories.
Normal wear and tear, cosmetic marks that do not affect function, or consumable parts unless required by law.
Damage during return transport caused by insufficient packaging.
Products purchased from another seller, second-hand products or products without valid proof of purchase from Feniks Energy.

5. Keep the original packaging

For batteries, inverters, solar accessories and other technical products, we strongly recommend keeping the original packaging and protective materials. If a product must be returned for inspection, repair or replacement, safe packaging is important and may be required by the carrier, especially for products containing batteries.

6. How to request warranty support

Please contact us at fenxelectronics@gmail.com before sending any product back. Include:

Your order number and purchase date.
Your name, email address and delivery address.
The product name, serial number if available, and a clear description of the issue.
Photos, videos, app screenshots, error codes or test results that help us understand the problem.

7. Assessment process

We may ask you to perform reasonable troubleshooting steps, provide additional information, or return the product for inspection. Do not return a product without receiving return instructions from us first.

If the issue is covered, we will provide an appropriate solution. If the issue is not covered, we will explain the reason and may offer a paid repair, replacement part or alternative solution where available.

8. Battery and electrical product safety

Products containing batteries or electrical components must be handled and transported according to safety instructions and carrier rules. If a battery product is damaged, swollen, leaking, unusually hot or otherwise unsafe, stop using it immediately and contact us before moving or shipping it.

9. Contact

Feniks Solar Solution B.V.
Duitslandweg 4, 4389 PJ Ritthem, Netherlands
KvK: 90567455
Email: fenxelectronics@gmail.com
Phone: +31 687730323