Privacy Policy

Last updated: 25 June 2026

This Privacy Policy explains how Feniks Solar Solution B.V., trading as Feniks Energy, collects and uses personal data when you visit https://feniksenergy.com, contact us, create an account or place an order.

1. Controller

Feniks Solar Solution B.V.
Duitslandweg 4, 4389 PJ Ritthem, Netherlands
KvK: 90567455
Email: fenxelectronics@gmail.com
Phone: +31 687730323

2. Personal data we collect

Depending on how you use our website, we may collect:

  • Contact details, such as name, email address, phone number, billing address and delivery address.
  • Order and payment-related information, such as ordered products, order number, payment status, invoice details and refund information.
  • Customer service information, such as messages, complaints, warranty requests, return requests and photos or documents you send us.
  • Account information, if you create an account.
  • Technical and usage data, such as IP address, device data, browser type, pages viewed, cart activity and cookie identifiers.
  • Marketing preferences, such as newsletter subscription status and cookie consent choices.

3. Why we use personal data

We use personal data for the following purposes:

  • To process, confirm, deliver and manage orders.
  • To process payments, refunds, returns and warranty requests.
  • To answer questions and provide customer support.
  • To operate, secure and improve our website and checkout.
  • To comply with legal obligations, including tax, accounting, consumer and product safety obligations.
  • To send marketing communications if you have subscribed or where otherwise permitted by law.
  • To measure website performance and, where consent is required, to use analytics or marketing cookies.

4. Legal bases

We process personal data based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests, consent, and where necessary the establishment, exercise or defence of legal claims.

5. Shopify and service providers

Our online store is hosted by Shopify. Shopify processes personal data to provide the storefront, checkout, payment, security and related services. We may also use service providers for payment processing, shipping, email, customer support, analytics, fraud prevention, hosting and IT services. These providers may process personal data only for the purposes for which they are engaged.

6. Sharing personal data

We may share personal data with service providers, payment providers, delivery companies, professional advisers, public authorities where legally required, and other parties where this is necessary to fulfil your order or comply with the law.

7. International transfers

Some service providers, including Shopify and app providers, may process data outside the European Economic Area. Where required, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

8. Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy. Order, invoice and accounting data may be retained for the legally required retention period. Customer service and warranty data may be retained for as long as needed to handle the relevant request and protect our legal position.

9. Your rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability and objection to processing of your personal data. Where we rely on consent, you may withdraw consent at any time without affecting processing carried out before withdrawal.

To exercise your rights, contact us at fenxelectronics@gmail.com. We may need to verify your identity before handling your request.

10. Complaints

If you are not satisfied with how we handle your personal data, please contact us first. You also have the right to lodge a complaint with a data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

11. Cookies

We use cookies and similar technologies. More information is available in our Cookie Policy.

12. Security

We use reasonable technical and organisational measures to protect personal data. No online service can be guaranteed to be completely secure.

13. Changes

We may update this Privacy Policy from time to time. The latest version will be published on this website.